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 Computer wizard needed to help solve prob :-( 
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Post Computer wizard needed to help solve prob :-(
ok i bought my mum a laptop for crimbo of the bay. all went through ok. laptop came and was working fine. nothing has been insatled and was working yesterday.

now today my mum fires it up and the keyboard dont work at all. the mouse sensor works and so does pointer but the keyboard wont. now as soon as u press a key. the comp freezes. now i havnt a clue how to sort this out. nor know where to look.

the laptop is Packard Bell EasyNote E2 316 Notebook

was working fine til this morn. now the keyboard wont work and im not happy. i will ring the guy later as hes not in at mo and im not having it if its fuckt. so my question is. in the meantime has anyone gt any suggestions on how to solve this issue?

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Wed Dec 20, 2006 3:58 pm
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after boot up press F8 or delete or whatever key it is for windows install/boot.
If the keyboard is working in there then its windows thats messed up.
If the keyboards not working in there then the laptop is messed up.

Dont understand the above myself hehe but my hubby just told me to reply this in very basic english :.:

If you can understand it I hope it helps :roll:

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Wed Dec 20, 2006 4:55 pm
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ok ill try tht later. so what happens if its windows tht is messed up? how does one go about solcing this? if the laptop is cream crackered then ill have no chioce but to send it back.

but like i said above. it was working fine then it stopped.

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Wed Dec 20, 2006 5:03 pm
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re -install windows :wink:

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Wed Dec 20, 2006 6:25 pm
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yep !!.... if it's bindows thats no good then a full re-instal is probably the best/only action !!...

hope that is the prob.. because thats the easyest to fix i think,.

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Wed Dec 20, 2006 6:43 pm
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Post Re: Computer wizard needed to help solve prob :-(
Dan wrote:
ok i bought my mum a laptop for crimbo of the bay. all went through ok. laptop came and was working fine. nothing has been insatled and was working yesterday.


OK, 1stly, when you say “All went through OK, laptop came and was working fine” to what point?

Also “. Nothing has been installed and was working yesterday” Not sure I follow here, if nothing was installed it would not work anyway.

Did you get any disks with it? The one I would be looking for is the Diag CD, all laptops should come with one, this will test the whole Laptop, KB, Mouse, speaker, screen etc.

Did it come with any warranty? When you turn it on, do any LEDs light up, GREEN or Orange/yellow colour


Quote:
now today my mum fires it up and the keyboard don’t work at all. the mouse sensor works and so does pointer but the keyboard wont. now as soon as u press a key. the comp freezes. now i havnt a clue how to sort this out. nor know where to look.


“now as soon as u press a key. the comp freezes” This sounds like a sticky key. There may be a key already down, then you press a key and frizzes..

If the laptop boots up to Windows, once in press Ctrl+Alt+Delete ant the same time, all three together, a box should come up, once done just close, by pressing Alt+f then X this will close the box, this should prove if there is something wrong with the KB.



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top is Packard Bell EasyNote E2 316 Notebook ,

You don’t half pick em.

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Wed Dec 20, 2006 9:30 pm
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thanks guys for reply its all sorted now i hope .. well its working anyway.

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Wed Dec 20, 2006 9:42 pm
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Dan wrote:
thanks guys for reply its all sorted now i hope .. well its working anyway.


OK, what was wrong? I know, you forgot to turn it on :.: :.:

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Wed Dec 20, 2006 9:47 pm
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low battery ?? . ??

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Thu Dec 21, 2006 2:15 am
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:.:

was gonna say press the 'on' button :P

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Post Re: Computer wizard needed to help solve prob :-(
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